Revolutionizing healthcare delivery at Fortis
🔍 Overview
Fortis Hospital transformed its patient care and communication by integrating a smart WhatsApp Bot & Rich Message Workflow through SJ Technologies. The result: enhanced patient engagement, faster service access, and higher satisfaction redefining their digital care experience.
🏥 About Fortis Hospital
Fortis is a leading multi-specialty hospital network in India, known for advanced healthcare services and patient-centric care. Ensuring seamless communication across appointments, follow-ups, and support is essential to their promise of holistic wellness.
🎯 The Goal
- Automate appointment scheduling & reminders
- Reduce call-center load and wait times
- Enhance patient follow-up & adherence
- Provide a smooth, digital-first patient experience
💡 The Solution: WhatsApp Bot + Rich Messaging
SJ Technologies delivered:
- WhatsApp-based Appointment & Support Bot
- Allows patients to schedule or reschedule appointments post-discharge
- Collects patient ID, preferred date/time, and department
- Sends instant booking confirmations & reminders
- Provides triage options, pre-visit checklists, and hospital FAQs
- Interactive Rich Messages
- Carousel messages with options like “Book Appointment,” “View Reports,” “Pay Bill,” “Chat with Doctor”
- Quick-reply buttons for follow-up actions
- Ability to send digital prescriptions, discharge summaries, and feedback forms
- CRM Integration & Analytics
- All patient interactions synced with Fortis’ health records system
- Analytics dashboard tracks appointment trends, response times, and patient satisfaction scores
The Success
Surge in patient engagement & service excellence
The collaboration between Fortis Hospital and SJ Technologies ushered in a transformative era in patient communication, bridging care gaps through interactive, automated messaging.
- 🎯 Achieved a stellar 130% surge in patient interaction, setting a new standard for digital health engagement
- ⚙️ Delivered a 60% improvement in operational efficiency, reducing manual scheduling and inquiry calls
- 📅 Successfully processed over 30,000 appointments in a single month via WhatsApp
- 💬 Elevated Patient Satisfaction Score by 50%, driven by convenience and responsiveness
- 🕐 Reduced average response time by 1.5 days, delivering near-instant care support
With SJ Technologies’ intelligent automation, Fortis Hospital has reimagined the post-discharge care journey—making it faster, friendlier, and focused on patient wellbeing.
💬 Fortis Says
“SJ Technologies empowered us to offer patients a proactive, streamlined pathway—from booking to follow-up reducing delays and improving trust in our care delivery.”
— Patient Experience Head, Fortis Hospital
📞 Want These Results for Your Healthcare Brand?
Create seamless care journeys with automated patient messaging and support.
Contact Nitin Mehta: +91 99718 88531
💬 Fortis Says
“SJ Technologies empowered us to offer patients a proactive, streamlined pathway—from booking to follow-up
reducing delays and improving trust in our care delivery.”
— Patient Experience Head, Fortis Hospital
📞 Want These Results for Your Healthcare Brand?
Create seamless care journeys with automated patient messaging and support.
Contact Nitin Mehta: +91 99718 88531
