🔍 Overview 

VLCC revolutionized its customer engagement by integrating a smart WhatsApp Bot and Rich Messaging system through SJ Technologies. The solution automated service inquiries, appointment bookings, and follow-ups bringing ease, speed, and personalization to beauty and wellness experiences. 

💄 About VLCC 

VLCC is a leading wellness and beauty brand in India, known for its transformative health, beauty, and fitness solutions. With thousands of consultations happening daily, delivering real-time communication and digital convenience is key to maintaining trust and satisfaction. 

🎯 The Goal 

• Streamline appointment booking across slimming, beauty, and dermatology services 
• Provide 24×7 assistance on wellness queries and product recommendations 
• Reduce dependency on manual calls and front-desk operations 
• Deliver a modern, digital-first experience across cities 

💡 The Solution: WhatsApp Bot + Rich Messaging 

SJ Technologies delivered: 

1. WhatsApp Wellness Assistant

• Customers receive WhatsApp links to schedule consultations or follow-ups 
• Bot captures service interest, preferred center, and expert availability 
• Auto-sends booking details, visit prep, and post-session guidance 
• Handles queries on VLCC products, trials, and discounts 

2. Interactive Rich Messaging

• Carousel cards for “Book Service”, “Explore Products”, “Talk to Expert” 
• Quick-reply options for packages, skin analysis, and diet consultations 
• Sends personalized beauty regimens and reminders through auto-PDFs 

3. CRM Integration & Performance Dashboard

• All interactions are tracked and fed into VLCC’s CRM system 
• Dashboard analytics on conversion, service feedback, and re-engagement rates